Venue Supervisor Career At Deep End
Venue Supervisor | Deep End Pizza, Fitzroy
Permanent part-time, 3-4 days per week (20-30 hours)
Lead the floor at Melbourne’s favourite pizza restaurant
Deep End is looking for a Venue Supervisor to run service, lead our casual front of house team and keep the guest experience warm, consistent and memorable. If you love hospitality, lead by example and want to be trusted with the room, this is your role.
About Deep End
Deep End Pizza is a small family business, founded by American chef Paul Kasten and his wife, Kate Paterson. We showcase regional American pizza styles, and we’re still the only place in Australia where you can try some of them. We were voted Time Out Melbourne’s 2025 People’s Choice Favourite Restaurant.
We’re a 62-seat venue on Brunswick Street, Fitzroy, offering dine-in and takeaway. We serve six styles of American pizza: Chicago Deep Dish, Detroit, New York, New Haven, Chicago Tavern and our newest, 80’s Original Pan. Everything is made fresh, every day, in a warm and inviting space.
What we’re about
- 100% authentic American pizza. Where every slice tells a story.
- Education without pretension. We introduce guests to different pizza styles in a relaxed, inviting way.
- Nostalgia and comfort. For our guests and our staff.
We aim to deliver a unique, memorable and comforting experience at every touchpoint, with consistency throughout. We want Deep End to become part of our guests’ dining routine.
The role
As Venue Supervisor, you’ll prepare for and run service in the absence of the venue manager. You’ll report to the venue manager and owners, and oversee our casual front of house team.
Service and team
- Run front of house operations and supervise shifts
- Maintain service standards and guidelines at all times
- Brief your team and assign areas so every part of the floor is covered
- Train new and current staff in the Deep End way of service
- Make sure the team is delivering service as trained and dressed to standard (black tee, pants, closed shoes)
- Find ways to make service more efficient
Guests and sales
- Make sure every guest leaves satisfied
- Respond to complaints, questions and booking enquiries quickly and accurately
- Stay on top of the online booking system to fill the venue with as many covers as possible
- Look for ways to lift food and beverage sales through upselling
Venue presentation
- Keep all visible front of house surfaces and bathrooms clean, including in-service toilet checks
- Do a spot check for dust, debris and cobwebs before opening
- Keep the plants watered and tidy (yes, really)
- Report any pest sightings to management
About you
- You have hospitality supervisor or senior floor experience
- You’re a natural leader who can coach and motivate a team
- You stay warm, calm and sharp under pressure
- You’re confident with online booking systems and POS
- You hold a valid RSA and are over 18
- You’re available for Friday nights
The details
- Type: Permanent part-time, with paid additional hours when required
- Hours: 3-4 days per week, 20-30 hours. We’re open 7 days, 5pm-11pm, plus weekend lunches from 12pm
- Pay: $38 - $40/hr base - DOE
- Perks: Tips paid weekly and half price pizzas for staff
- Location: 412A Brunswick Street, Fitzroy
How to apply
Email your CV to [email protected] and include:
- Your availability, remembering Friday nights are a must
- Your current working rights in Australia
- How many hours per week you’re looking for
- A quick line on your supervisory experience